Customer Service Teammate - CarQuest - Norfolk

Customer Service Teammate

As a Customer Service Teammate, you will take a leadership role in:


Answering customer phone calls and serves in-store customers thru use of electronic and paper cataloging system to identify, source, and invoice needed parts.
Special orders or sources non-stocking parts as requested by customer.

Re-stocks and maintains store displays both in retail display area and in store stock room.
Works on inventory control, including stock adjustments and daily warehouse returns.
Receives parts shipments and checks for discrepancies.
Maintains work area in a neat and orderly manner.
Observes company work, safety, and dress code rules.
Assists in annual physical inventory.
Attends training and store meetings both in store and off site as requested by store manager.
Assists store manager and salesmen as requested.


JOB REQUIREMENTS

•High School Diploma or equivalent.
•Must have knowledge in the Automotive Parts
•Thorough knowledge of and experience with using the company's point of sale and electronic cataloging systems.
•Able to understand cataloging index system and how to read manufacturing automotive components paper cataloging system.
•Must maintain a good driving record and must pass a pre-work screen to demonstrate ability to perform the physical requirements of the job in a safe and efficient manner.


About CarQuest:

With its corporate headquarters in Raleigh, North Carolina, CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment,buses, recreational vehicles and agricultural equipment. Additionally, it distributes and sell tools, equipment, chemicals, paint and accessories.

Unparalleled Customer Service
At CARQUEST, customer service is driven by 18,000 teammates who are passionate about delivering excellence in everything they do. This dedication is enhanced by a sophisticated network of distribution centers and advanced, automated inventory, and delivery management technology. CARQUEST always delivers the right products to the right place at the right time.