Collection Recovery Lead- Grand Furniture

Seeking a recovery/charge off lead to conduct inbound and outbound collections calls for the purpose of resolving delinquent status of past due customers and charged off accounts. This is a fast paced environment where excellent customer service skills are crucial by connecting with our customers with respect.



Essential Functions:
•Effectively communicate expectations, consequences, changes, policies, and procedures.
•Provide motivation for the successful accomplishment of the assigned team's quality standards and goals.
•Monitor floor activity and calls to assist employees.
•Provide ongoing feedback to employees regarding files, performance, and improvement opportunities.
•Diffuse escalated calls, negotiate, and create solutions for resolution.
•Present, promote, and support all new initiatives.
•Accurately project and achieve daily, weekly, and monthly revenue goals.
•Accountable for all decisions, actions and directives with respect to job responsibilities.
•When requested, manage and track account settlements and/or accounts closed by customer within established guidelines.
•When requested, conduct monthly audits to ensure that accounts have been executed in compliance with customer's requirements.
•When requested, be responsible for monthly customer reporting and processing of returned accounts for review, offers in compromise, reconsideration’s, charge-offs, 1st and 3rd party levies, pending refund reports, and payment plan reports.
•Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations that regulate the collection industry.
•Knowledge, understanding, and compliance with policies and procedures.
•Contacts delinquent or charged off accounts by phone or mail.
•Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.
•Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
•Performs extensive skip tracing and asset searches as necessary.
•Communicate directly with the legal team to ensure timely filing of actions in accordance established performance standards.
•Ensures that all work activity is documented and follow up is completed in a timely manner.
•Negotiate and follow through to completion of repayment.
•Work with customers to prevent liquidation while minimizing company loss.



Necessary Skills and Abilities:
•4 years of previous collection experience and supervisory experience.
•Proven track record in negotiations.
•Working knowledge of Microsoft Excel and Word & Access.
•Ability to maintain the highest level of confidentiality.
•Excellent interpersonal, written, and oral communication skills.
•Ability to work in a team fostered environment.
•Ability to work in a multi-tasked environment.
•Ability to prioritize and organize work.



Location

“Grand Brands” Corporate Office (Virginia Beach)

Below is a list of some of the benefits that GrandBrands offers to employees.
•Competitive Pay Scales
•Bonuses and Rewards Based on Performance
•Opportunities to Advance in Your Career
•Internal Training Programs
•Health & Dental Insurance
•401 (K) Retirement Plan
•Paid Holidays
•Vacations
•Employee Discounts

We are an equal opportunity employer and provide a drug free working environment. While GrandBrands appreciates the interest of all candidates only those meeting specific position requirements may be contacted. At GrandBrands, employees are treated with respect, helped to succeed through support and training, and encouraged to grow personally and professionally. Come realize your potential. Your future is here!

There are two options to get your resume immediately to us:

E-mail your resume to HR@allgrandbrands.com or fax your resume to: Attn: Human Resources 757-233-2319