Administrative & Office Specialist II: Tidewater Community College

NUMBER: W1402
TITLE: Administrative & Office Specialist II (Information Specialist)
CAMPUS: District Administration

SUMMARY:
Tidewater Community College seeks applications to fill positions in the Information Center office. This part-time position will provide information to the students and the public for college programs, courses, and events. Assist students using the college’s online Student Information System (SIS), online courses, Blackboard, and student email systems. Supplies detailed information from the college schedule, handbook, and catalog to potential students. Record requests for information to be mailed in a database. Prepare daily mailings.

FUNCTIONAL RESPONSIBILITIES:
The Information Specialist will maintain prospect database, run daily reports, and prepare daily mailings. In addition to telephone support, the position will provide support in response to email received to the Information Center.

REQUIRED QUALIFICATIONS:
Knowledge of and ability to use proper business phone etiquette. Demonstrated computer skills with data entry systems, word processing, spreadsheet, and database programs. Internet and electronic e-mail knowledge. Must also possess exceptional oral and written communication skills, while functioning in a fast-paced environment. Ability to manage multiple responsibilities in conjunction with superior customer service. Skills in proof reading.

PREFERRED QUALIFICATIONS:
Knowledge of and experience using the PeopleSoft Student Information System (SIS) or other electronic student system. Knowledge of TCC’s courses, programs, admissions procedures, events, and mission. Prior customer service or call center experience, preferably in an education setting. Ability to comprehend and speak Spanish. Associate Degree, or currently enrolled college student.

HOURS:
This is a part-time position (25 hours per week) with an Afternoon shift available as follows: Monday-Thursday 12:30PM to 5:30PM, Friday 12:00PM to 5:00PM. At least one Saturday shift (8:45AM to 1:00PM) per month is required.

SALARY:
$9.85 per hour part-time

CLOSING DATE:
May 13, 2014

SPECIAL APPLICATION INSTRUCTIONS:
For consideration, applicants must submit a Commonwealth of Virginia Employment Application, a cover letter addressing their qualifications for the position, and a current résumé. The application materials must be received in either hardcopy or electronic format by 5:00 p.m. of the closing date; postmarks do not meet the deadline requirement. Applications may be obtained from the college’s website at http://support.tcc.edu/hr/StateApplicationForm.doc and may be mailed or hand-delivered to: Office of Human Resources, Tidewater Community College, 121 College Place, Suite 607, Norfolk, VA 23510; faxed to (757) 822-1652; or emailed to JOBS@tcc.edu. Email attachments are only accepted in uncompressed Word or PDF format. Hearing Impaired: please use Virginia Relay 7-1-1 to request interpreters.



This position requires satisfactory completion of background checks prior to employment. This position is contingent upon availability of funding.

TCC is an EEO/AA employer.