Customer Service Dispatcher - MPCSG, Inc - Norfolk

Customer Service Dispatcher

MPCSG, Inc Norfolk, VA

Our Company Group offers strategic advice to help you with the complex problems related to your global services. Through our practical consulting, original research and industry resources, we help you get the maximum value from your back- and middle-office services.

Our advisors — equipped with our function-specific research — possess the comprehensive knowledge in wide range of areas including IT Infrastructure, IT applications, Finance and Accounting, Human Resources, Procurement and Contact Center Services. They will complement your internal team’s focused experience and expertise with a broad view informed by our work with multiple projects in your functional area.

Job Description

This position is responsible for receiving, reviewing, coordinating and transmitting radio, telecommunications and computer messages for emergency and non-emergency calls for public safety services received.

Job Requirements and Qualifications:

1.) Working knowledge of the operations methods, practices and techniques of computers and radio communications systems

2.) 40-50 WPM typing.

3.) Ability to correctly interpret messages (radio, telephone and computer) under both routine and emergency conditions, while maintaining control of all communications, to insure dispatching of information requested in the least amount of time.

4.) Good oral communication skills and ability to follow instructions.

5.) Ability to pass a controlled substances test and security background checks.

6.) High school diploma or equivalent required.

7.) 1 - 2 years experience in a dispatching role in a public safety environment required.

Our team will provide you a new level of insight to successfully address the rising pressure to delivery ROI quickly within the already challenging service delivery environment —whether that means optimization of your existing internal services, creation or transformation of your shared service center or global in-house center (GIC), outsourcing your services, or incorporating a blended or hybrid solution.

Let us help you take the first step on your pathway to long-term returns.