Scheduling Specialist- Maryview Medical Center

SCHEDULING SPECIALIST

Location: MARYVIEW MEDICAL CENTER, PORTSMOUTH, VA
Department: CARDIOVASCULAR SPECIALISTS INC
Requisition Number: 58309
Schedule: Full Time
Shift: Day
Hours: M-F 40 hours


Job Details:

BSHSI

POSITION SUMMARY

Responsible for the scheduling of outpatient appointments, testing, and procedures performed in the various ancillary areas, showing great attention to detail. Maintains knowledge of the individual tests and the requirements needed to perform accurate and timely scheduling. Coordinates testing to ensure that patients and physicians are accommodated in a manner that does not require extensive waits or a second visit, by working closely with the Ancillary Departments to meet the needs of the customer. Demonstrates knowledge of ICD-9 Coding and is able to factor in compliance related diagnosis. Responsible for representing BSHR in a professional manner, using telephone etiquette that exemplifies outstanding customer service. Maintains a clear, respectful, audible tone of voice when communicating with all customers, and is able to handle demanding situations with tact & diplomacy. Responsible for the receiving, deciphering and distribution of physician prescriptions for patient’s testing, and must possess the ability to catch physician errors (i.e. wrong diagnosis, wrong exam, etc). Disseminates department schedules to the appropriate areas, ensuring that all patients are scheduled appropriately. Participates as a team member by performing additional assignments as requested.

Job Requirements

1. High School Graduate or equivalent
2. Efficient typing skills of at least 40wpm
3. Keyboarding and computer skills
4. Basic Math skills
5. Outstanding Customer Service skills; must have previously worked 1 year with the public
6. Must demonstrate excellent telephone etiquette and excellent communication & interpersonal skills
7. Must be able to work under considerable stress, using tact and diplomacy
8. Must demonstrate the ability to work independently, problem solve, and be able to resolve conflict
9. Demonstrates organizational skills
10. Experience in a healthcare setting preferred
11. Scheduling experience in a healthcare setting preferred
12. Working knowledge of ICD-9 coding preferred
13. Working knowledge of medical insurance preferred



Nearest Major Market: Hampton Roads
Job Segments: Medical, Scheduler, Healthcare, Administrative, Customer Service